1win gamesPrivacy Policy

This page describes what we collect when you use 1win games and how we keep that data protected. We collect personal information necessary to operate your account, process your deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with Know-Your-Customer (KYC) and anti-money-laundering regulations. We do not sell your data to third parties, and we limit our data retention to periods required by law or operational necessity.

Our approach to privacy centres on transparency: we explain what we collect, why we collect it, and which external partners process your information. You retain rights over your data—you can request access to your personal information, ask us to correct inaccuracies, or request deletion where law permits. This privacy policy applies across all 1win games products (Liga 1 betting, live-dealer blackjack, Aviator slots, esports markets, and payment processing).

If you have questions about how 1win games handles your data, or if you believe your privacy rights have been violated, contact our data protection team through the channels listed at the end of this policy.

What data we collect at 1win games

We collect information in three categories: account registration data, payment and transaction data, and behavioural data. Account registration includes your email address, phone number, full name, date of birth, national ID number, and home address. We require this information to create your 1win games account and verify your identity during KYC checks on your first deposit.

Payment and transaction data includes all information related to your deposits and withdrawals on 1win games. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction timestamp, amount, payment method identifier, and settlement status. We also retain records of your account balance history, game activity (betting records, game outcomes), and any refunds or chargebacks. This data is necessary for regulatory compliance, dispute resolution, and fraud detection.

Behavioural data includes your login times, device information (operating system, browser type, IP address), pages you visit within 1win games, and game play patterns. We collect this to detect fraud, prevent account compromise, and improve platform performance. We do not use behavioural data for targeted advertising outside 1win games.

Children's data: We do not knowingly collect data from users under the age of legal majority in your jurisdiction. If we discover that a minor has created a 1win games account, we will close that account and delete associated data.

How we use your data on 1win games

We use your data for five primary purposes: account administration, payment processing, regulatory compliance, fraud prevention, and platform improvement.

Account administration includes managing your login, storing your account preferences, processing balance inquiries, and handling withdrawal requests. We use your email and phone number to send you transactional notices—deposit confirmations, withdrawal status updates, security alerts, and account changes. These communications are mandatory for platform operations; you cannot opt out of transactional messages, though you can manage the frequency of promotional emails through your account settings.

Payment processing requires us to share relevant data with your chosen payment provider. When you deposit via mobile banking, we send your name, phone, and transaction amount to local payment's settlement system. When you withdraw to your online payment virtual account, we share your account number and the withdrawal amount with e-wallet. We do not retain payment provider credentials (your mobile banking PIN, local payment password, or bank login)—those remain on your device and the provider's servers.

Regulatory compliance is our legal obligation. Governments in jurisdictions where 1win games operates require us to collect identity documents, verify your residence, and report suspicious transaction patterns. We retain this data for periods specified by law—typically 5–7 years after account closure. We do not disclose this data to third parties except when compelled by legal process (subpoena, court order, law enforcement request).

Third-party processors and data sharing on 1win games

Our 1win games platform relies on external processors who handle specific data functions. These processors include:

We do not sell your data to marketing companies, data brokers, or advertisers. We do not share your data with third parties except as described above or when required by law.

Cross-border data transfers: Because 1win games serves users across multiple jurisdictions, your data may be transferred to countries outside Indonesia. We apply standard contractual clauses and encryption to protect your data during international transfers. By creating a 1win games account, you consent to such transfers where necessary for service delivery.

Cookies and tracking on 1win games

Our 1win games platform uses cookies to remember your login session, store your account preferences, and track site performance. Session cookies expire when you log out; persistent cookies remain on your device until you manually clear them or they expire (typically 30–90 days). We use cookies to prevent fraud (session binding—ensuring your device token matches your account) and to improve user experience (remembering your language preference, favourite games, etc.).

We do not use tracking pixels or third-party analytics cookies that would identify you across other websites. Our analytics data is aggregated (e.g. "many active users visited the Liga 1 betting page today") rather than individual-level tracking.

You can disable cookies in your browser settings; however, doing so may limit 1win games functionality (you may need to re-authenticate more frequently, and your preferences will not be saved).

Your rights regarding data on 1win games

You have the right to access, correct, and request deletion of your personal data held by 1win games. To exercise these rights, contact our data protection team at the email address provided at the end of this policy. We will respond within 30 days with your requested information or confirmation of the action taken.

You have the right to request a portable copy of your data in a standard format. This is particularly useful if you wish to move your information to another platform. We will provide this copy within 30 days at no charge.

You have the right to object to our use of your data for certain purposes—though this does not apply to data we are legally required to retain (e.g. KYC records for regulatory compliance). If you object to promotional communications, you can unsubscribe through your account settings; however, transactional emails related to your account cannot be disabled.

You have the right to lodge a complaint with your local data protection authority if you believe 1win games has violated your privacy rights.

Data retention and deletion on 1win games

We retain your account data for as long as your 1win games account is active and for 7 years after closure (to meet regulatory and dispute-resolution obligations). Transaction records are retained for a minimum of 5 years. If we close your account due to inactivity (no login for 24 months), we will notify you before deletion and provide 30 days to reactivate.

You can request account deletion at any time, provided there are no outstanding balances or pending transactions. Upon deletion, we anonymise your personal data (removing your name, contact details, and ID number) but retain transaction records in anonymised form to comply with anti-money-laundering laws.

1win games data protection team
Privacy and compliance specialists

We treat your privacy as a core responsibility. If you have concerns about how 1win games handles your data, we encourage you to reach out directly—we respond to all privacy inquiries.

Contact us about privacy

If you have questions about this privacy policy, wish to exercise your data rights, or want to report a privacy concern, contact our data protection team:

This privacy policy applies to all users of 1win games across all supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email at least 30 days before the new policy takes effect.

By using 1win games, you consent to the collection and processing of your data as described in this policy. If you do not agree with our practices, you should not create an account on 1win games.

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