1win gamesLegal Notice

We at 1win games operate a gaming and sportsbook platform available only where local law permits online wagering. We do not offer our services in jurisdictions where such activities are prohibited by law. This legal notice clarifies our service scope, your obligations as a user, and our commitments regarding compliance and data protection.

We are not regulated by Indonesian gaming authorities and do not hold a licence issued by any Indonesian regulator. Our platform is accessible from supported jurisdictions through mobile browsers (iOS and Android) and integrates payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Users are responsible for verifying that access and use of 1win games comply with the laws of their own jurisdiction.

By accessing 1win games, you confirm that you understand and accept the terms outlined in this notice. If you have legal questions about our service, contact our compliance team through the channels listed below.

Service availability and jurisdiction restrictions

Our 1win games platform is available only in jurisdictions where online gaming is legally accessible. We do not target users in regions where online wagering is prohibited. If you are accessing 1win games from a jurisdiction where such services are illegal, we ask that you cease use immediately and close your account.

We maintain the right to restrict access to our platform from specific countries, regions, or IP addresses if we determine that such access violates applicable law or our operating agreements. If we discover that you are accessing 1win games from a prohibited jurisdiction, we may suspend or close your account without notice and forfeit any balance.

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta should verify that their local laws permit access to 1win games before creating an account or depositing funds. The laws governing online gaming in Indonesia continue to evolve; we recommend that you confirm your jurisdiction's current legal status before using our platform.

User eligibility and your 1win games responsibilities

We require that all users of 1win games be of legal age in their jurisdiction. You confirm, by creating an account on our platform, that you meet the legal age requirement where you reside and that you have the legal authority to access online gaming services in your location.

You are solely responsible for ensuring that your access and use of 1win games comply with your jurisdiction's laws. We cannot verify the laws of every location from which users attempt to access our platform; therefore, we place the burden of compliance on you. If your jurisdiction prohibits online gaming, you may not use 1win games.

When you deposit on 1win games via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, you confirm that the funds belong to you and are not proceeds of illegal activity. We enforce Know-Your-Customer (KYC) verification during your first deposit to comply with anti-money-laundering regulations. If your verification raises concerns, we may close your account and return your balance to your deposit method.

Regulatory compliance and data retention

We at 1win games comply with data protection regulations where applicable. Our privacy policy—accessible through your account settings—describes how we collect, store, and protect your personal information. We retain your data for periods required by law, typically 5–7 years after account closure, to comply with financial reporting and dispute-resolution obligations.

We do not operate under the oversight of Indonesian financial regulators. Our transaction records, account verification documents, and withdrawal confirmations are maintained on our own servers, not on government-mandated registries. If your local authority requests information about your 1win games account, we comply with lawful legal process (court orders, subpoenas) but cannot provide data in response to informal requests.

Account closure

You may request account closure at any time through your 1win games dashboard. We will return your balance to your original deposit method (mobile banking, local payment, online payment, etc.) and retain anonymised records for compliance purposes.

Dispute escalation

If you cannot resolve a dispute with 1win games through our support team, you may pursue legal remedies through your jurisdiction's courts or relevant regulatory bodies.

Data requests

You may request access to your personal data held by 1win games by contacting our data protection team. We respond within 30 days with a copy of your information.

Limitation of liability and indemnification

We at 1win games provide our platform on an "as-is" basis. We do not warrant that access to our platform will be uninterrupted, error-free, or free from malware. We are not liable for losses arising from technical outages, payment provider failures, network issues, or device malfunctions—provided that we have not been negligent in our own operations.

You agree to indemnify 1win games, our employees, and our service providers against any claims arising from your use of our platform, including claims that your access violated local law, that you misrepresented your age or jurisdiction, or that you used our platform for unlawful purposes.

Our liability to you is limited to the amount of funds held in your 1win games account at the time a claim arises. We are not liable for lost profits, lost opportunity, or consequential damages arising from your use of our platform.

Third-party services and payment providers

Our 1win games platform integrates services from external providers. Our payment partners—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—operate under their own terms and privacy policies. We recommend that you review those policies before funding your 1win games account. We are not responsible for delays, failures, or charges imposed by your payment provider.

Our game providers (live-dealer studios, slot game suppliers, sports data providers) also operate independently. We do not control their systems, odds calculations, or game outcomes. Any disputes regarding game integrity or outcome accuracy should first be directed to the game provider; we will escalate to them on your behalf if needed.

Changes to this legal notice and contact information

We reserve the right to amend this legal notice at any time. We will notify you of material changes via email. Your continued use of 1win games after notification constitutes acceptance of the amended notice.

For legal questions or compliance concerns, contact our legal team:

• Email: [email protected]
• In-app support: Use the chat feature within your 1win games account to escalate legal or compliance queries
• Response time: We respond to legal inquiries within 5–10 business days

We at 1win games take our legal and regulatory obligations seriously. This notice reflects our commitment to transparency and compliance within the jurisdictions where our service is legally accessible. By using our platform, you acknowledge that you have read and understood these terms and that you are accessing 1win games from a location where such services are permitted by law.